Privacy Policy

Personal Information We Collect

Personal Information means information that identifies you or can be used to identify you. Depending on how you use our Services, we may collect the following types of information:

• Name
• Postal address
• Phone number
• Email address
• Credit or debit card details and other payment information
• Social media account ID
• Passport number
• Travel ID numbers, including a known traveller or Transportation Security Administration (TSA) passenger number
• Details of your travel and bookings, including departure points, accommodation, your relationship with us, and any preferences or special needs
• Demographic information
• Analytics and advertising information, such as data connected to a user or device ID
• Information we may infer about you based on your interactions with our Services

If you provide Personal Information about another person to Search My Trip or our service providers, you confirm that you have the authority to share that information and to allow us to use it as described in this Privacy Policy.

How We May Collect Personal Information

• Through our Services: We may collect information when you provide it to us or when you use our Services — for example, when you make a reservation, take part in an activity or promotion, contact us, or share a special travel request such as accessibility or dietary requirements.
• Offline: We may also collect Personal Information when you interact with us offline, such as over the phone. Where required by applicable law, we will obtain your consent before collecting or using such data.
• From Other Sources: We may obtain information about you from other sources permitted by law, including public databases, marketing partners, social media platforms, and other third parties.

Analytics & Advertising Data

Like many websites and online services, Search My Trip and its third-party partners may automatically collect certain information about your device and how you use our Services. This data may be used for analytics, marketing, security, and to understand how visitors interact with our Services. The information we may collect includes:

• Browser and Device Information: Your IP address, browser type and version, device type, operating system, user agent information, and domain information.
• Service Usage Information: The pages you visit, how you navigate our Services, your interaction with links or content, videos you watch, searches you perform, browsing and shopping behaviour, chat usage, and other interactions with our Services.
• Advertising and Measurement Information: Information about the advertisements you see or click, device identifiers such as cookie IDs, iOS IDFAs or Google Ad IDs, and information about purchases or other actions related to advertising.

In some situations, Analytics and Advertising Data may not be considered Personal Information under applicable law, and we may use it as permitted by law. Where we combine such data with other Personal Information we collect, the combined information will be treated as Personal Information and handled according to this Privacy Policy.

How Personal Information May Be Disclosed

Search My Trip may share or disclose Personal Information with certain organizations and service providers when necessary to provide our Services or for the purposes described in this Privacy Policy. These may include:

• Corporate Affiliates: Our parent companies, subsidiaries, joint ventures, affiliates, or other companies under common ownership or control, including those located in other countries.
• Travel Service Providers: Airlines, hotels, car rental companies, and other travel suppliers, so they can fulfil the travel products or services you book through Search My Trip.
• Travel Partners: Travel-related companies that help us provide certain Services, such as travel agencies, airline consolidators, travel inventory providers, and travel insurance providers.
• Business Partners: Partners whose products or services are available through our Services, or who assist us with advertising, marketing, referrals, or other business activities. We recommend reviewing the privacy policies of any third-party website or service you choose to use.
• Service Providers: Third-party companies that provide website hosting, payment processing, data analysis, advertising support, information technology, customer service, email delivery, auditing, and other business services. These providers are expected to use the information only for the purposes for which we provide it and in accordance with applicable confidentiality requirements.
• Public Areas and Social Features: Information you post or share through public areas of our Services, such as forums, profiles, blogs, chat features, or other public pages, may be visible to other users or the public. Please consider carefully what information you choose to make publicly available.
• Social Media Platforms: If you connect your Search My Trip account with a social media account or use a social sharing feature, information may be shared with that platform or with people connected to your account, depending on your privacy settings. Use of that information is also subject to the platform’s own privacy policy.
• Business Transfers: If Search My Trip is involved in a merger, reorganization, acquisition, sale of assets, dissolution, or similar transaction, Personal Information may be transferred as part of that transaction, subject to applicable privacy and confidentiality requirements.
• Legal and Security Requirements: We may disclose information when required or permitted by law, including to comply with legal process or government requests, prevent or investigate fraud or unlawful activity, enforce our terms, protect our business and systems, or protect the rights, safety, privacy, and property of Search My Trip, our users, affiliates, or others.

Third parties that are not our affiliates or service providers may have their own privacy and security practices. We recommend reviewing their privacy policies before providing them with your information or using their products and services.

Third-Party Services

This Privacy Policy does not cover the privacy or information practices of third parties, and Search My Trip is not responsible for how third parties collect, use, disclose, or protect information. This includes travel suppliers, intermediaries, websites or services linked through our Services, and third parties that may provide widgets or features on our Services, such as social media buttons.

The presence of a link or third-party feature on our Services does not mean that Search My Trip or its affiliates endorse or recommend the related website, service, or organization.

We are also not responsible for the privacy, security, or information practices of other companies and organizations, including Facebook, Apple, Google, Microsoft, app developers, app providers, social media platforms, operating system providers, wireless service providers, or device manufacturers. This also applies to Personal Information that you choose to provide to these organizations through or in connection with our Services.

Advertising Practices

Search My Trip and certain third-party advertising partners may use information collected about you to provide advertisements that are more relevant to your interests. These partners may include advertising technology companies, ad servers, retargeting providers, measurement companies, and social media platforms. The information may be used to:

• Understand your interests and preferences.
• Improve and manage advertising campaigns.
• Measure advertising performance and conversions.
• Provide analytics and reporting.
• Conduct market research and attribution activities.
• Show advertisements based on your interests or browsing activity.

Advertising-related information may be collected through technologies such as cookies, web beacons, pixels, software development kits (SDKs), and APIs. These technologies may help recognize a user or device across different websites, apps, or devices. In some cases, Search My Trip or its advertising partners may use identifiers such as advertising IDs, which may be hashed or encrypted where appropriate, to support advertising and measurement activities.

You may be able to manage your preferences for interest-based advertising through the Network Advertising Initiative, the Digital Advertising Alliance, or AppChoices for choices related to mobile applications. You can also manage advertising options through the settings provided by your social media platform or device.

Please note that opting out of interest-based advertising does not mean you will stop seeing advertisements — you may continue to receive generic or non-personalised ads. Search My Trip does not control the privacy practices, choice tools, or advertising programs operated by third parties, and therefore cannot guarantee the availability, accuracy, or effectiveness of those options.

Data Security

Search My Trip takes reasonable organizational, technical and administrative measures to protect Personal Information within our organization. We work to maintain appropriate security measures designed to protect your information against unauthorized access, use, disclosure, alteration or loss.

However, no method of transmitting or storing data online can be guaranteed to be completely secure. Therefore, we cannot guarantee that your data will always be 100% secure.

If you believe that your interaction with us or your account may no longer be secure, please contact us as soon as possible using the details provided in the “How to Contact Us” section of this Privacy Policy.

Managing Marketing Emails

• You may stop receiving marketing emails from Search My Trip at any time by using the unsubscribe link included in the email, or by contacting us using the details in the “How to Contact Us” section below.
• You can also manage or disable push notifications through your device settings.
• We will use reasonable efforts to process your request as quickly as possible. Please note that opting out of promotional communications will not stop important service or transaction-related messages, such as booking confirmations, payment updates, or other communications related to your use of our Services.

Accessing, Correcting or Deleting Your Information

If you wish to access, update, correct, or delete Personal Information that you have provided to us, you may submit a request through the applicable request form or contact us at privacy@searchmytrip.com.

We may ask you to follow additional instructions or verify your identity before completing your request. For security reasons, we may only process requests relating to Personal Information associated with the email address used to contact us.

Please note that we may need to retain certain information for legal, accounting, recordkeeping, security or other business purposes, or to complete a transaction initiated before your request. Some records may also remain in backups or archived databases for a limited period and cannot be deleted immediately.

How Long We Keep Your Information

We retain Personal Information for as long as reasonably necessary to provide our Services, carry out the purposes described in this Privacy Policy, meet our business needs, or comply with applicable legal obligations. The length of time we retain records may depend on the nature of the information and the reason it was collected.

Use of Our Services by Minors

Our Services are not intended for individuals under 18 years of age. We ask that minors do not provide Personal Information through our websites, apps, or other Services.

If we become aware that Personal Information has been collected from a person under 18 without appropriate authorization, we may take reasonable steps to remove that information, where required by applicable law.

Important Information for International Users

Our servers and certain service operations are located in India. If you access or use our Services from outside India, your Personal Information may be transferred to, stored in, or processed in India or in other countries where we or our service providers operate.

Privacy and data protection laws in those countries may differ from the laws of the country in which you live. By providing information to us or allowing us to collect data through our Services, you agree that your information may be transferred and processed in accordance with applicable law.

Where required by law, we will use appropriate safeguards for international transfers of information.

GDPR Information

If you are located within the European Economic Area (EEA), you may have several rights under the General Data Protection Regulation (GDPR), including rights of access, rectification, erasure, restriction of processing, and data portability in relation to your Personal Information.

For more information about how the GDPR applies to your Personal Information and the rights available to you, please review our GDPR Privacy Notice or contact us using the details below.

Your Rights Under U.S. State Privacy Laws

If you are a resident of a U.S. state with applicable privacy laws, you may have additional rights with respect to your Personal Information. This includes residents of states such as California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.

• Consumer Health Data: If you are a resident of Washington State or Nevada, you may also have rights under applicable consumer health data privacy laws. Please review our Washington and Nevada Consumer Health Data Privacy Notice for details.
• California “Shine the Light” Rights: California residents may request information about certain disclosures of their Personal Information to affiliates or third parties for those parties’ own direct marketing purposes. To submit a request, please contact us using the details in the “How to Contact Us” section.
• Do Not Track: Except where required by applicable law, Search My Trip does not currently respond to standard Do Not Track (DNT) browser signals or similar technologies. For information about Global Privacy Control (GPC), please refer to our U.S. State Privacy Law Notice.

Your Canadian Privacy Rights

If you are a resident of Canada, you may have certain rights regarding your Personal Information, including the ability to request information about certain disclosures made to affiliates or third parties for their own direct marketing purposes.

To make a privacy-related request, please contact us using the details provided in the “How to Contact Us” section below.

Sensitive Personal Information

Please do not send or disclose sensitive Personal Information to us through our websites, apps, Services, or email unless we specifically request it and the disclosure is necessary.

Sensitive information may include government identification numbers, information about racial or ethnic origin, political opinions, religious or philosophical beliefs, health information, biometric or genetic information, criminal history, or trade union membership.

Changes to This Privacy Policy

Search My Trip may update or revise this Privacy Policy from time to time to reflect changes in our Services, business practices, legal requirements, or privacy practices.

The “Effective Date” shown at the top of this Privacy Policy indicates when the policy was most recently updated. Any changes take effect when the revised Privacy Policy is published on our websites, apps, or other applicable Services. By continuing to use our Services after an updated Privacy Policy is posted, you acknowledge the changes.

How to Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle Personal Information, you can contact us at:

• Email: privacy@searchmytrip.com
• Company: Search My Trip Private Limited
• Attention: Data Protection Officer
• Address: [Your Registered Office Address], [City, State, PIN Code], India