Terms & Conditions

Fees & Related Notices

• Taxes & Fees: taxes and other charges that may be part of your airfare.
• Our Service Fees: the service fees Search My Trip may charge for a booking.
• Post-Ticketing Fees: fees that may apply when you change, cancel or request other services after booking.
• Consumer Health Data Notice: how we handle consumer health data of Washington and Nevada residents.

Who We Are & What We Do

Search My Trip is a travel agency. We help you search for travel, compare fares and availability, and book travel products supplied by airlines, hotels, consolidators, insurers and other businesses (“Travel Suppliers”).

We act as an intermediary between you and the Travel Supplier. We do not operate flights, hotels or other travel services, and the Travel Supplier is responsible for providing them. By booking through us, you authorize us to arrange the services you request with the Travel Supplier on your behalf. Our own responsibility covers the services we provide to you, such as making the booking correctly, handling your payment and providing customer support.

California Seller of Travel Registration No.: 2174936-50. Registration as a seller of travel does not constitute approval by the State of California.

Use of the Site

By using the Site, you confirm that:

• you are at least 18 years old and able to enter into a binding contract;
• the information you give us is true, complete and current, and passenger names match the passport or government ID used for travel;
• you are authorized to use the payment method you provide, and you are responsible for all payments for your bookings;
• if you book for other people, you have their permission to do so and will tell them about these Terms and the rules of the booking. Parents and legal guardians accept these Terms on behalf of children named in a booking.

Your Account

If you create an account, please keep your password confidential and log out when you finish, especially on a shared device. You are responsible for activity under your account unless it results from our failure to keep our systems secure. Tell us immediately if you think someone has used your account without permission.

Text Message Terms

If you give us your mobile number for a booking, we may send you text messages about that booking, such as confirmations and schedule changes. We send marketing text messages only if you separately opt in, and consent to marketing messages is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of marketing messages or HELP for help. Carriers are not liable for delayed or undelivered messages.

Prohibited Activities

You may use the Site only for lawful, genuine personal or authorized travel bookings. You agree not to:

• make any speculative, false or fraudulent booking, or use a payment method you are not authorized to use;
• use robots, spiders, scrapers or other automated means to access, monitor or copy the Site without our written permission;
• bypass measures we use to limit access to the Site, or place an unreasonably large load on our systems;
• introduce malicious software, or attempt to gain unauthorized access to the Site or to anyone’s data;
• resell, or use for commercial purposes, content or fares obtained from the Site without our written permission;
• frame, mirror or deep link to the booking path of the Site without our written permission.

We may suspend or restrict access, or decline or cancel a booking, if we reasonably believe these rules have been broken or a booking involves fraud. We may also report suspected fraud to the relevant authorities.

Prices, Availability & Payment

• Fares and availability come from Travel Suppliers and can change at any time until your booking is ticketed or otherwise confirmed by the Travel Supplier.
• The total price shown or quoted before you complete your purchase includes the fare, taxes, government fees and any Search My Trip service fee. See our Taxes & Fees and Our Service Fees pages for details.
• We accept the credit cards, debit cards and other payment methods offered during booking. Your card may show more than one charge (for example, separate charges from the airline and from Search My Trip) that together equal the total price.
• If your payment is in a different currency, your card issuer may apply its own exchange rate or fees. Any currency conversion we display is for information only.
• We may verify payment details before completing a booking. In most cases, no further steps are needed. If our fraud-prevention checks flag a booking as unusual or high-risk, or if the cardholder is not travelling, we may ask for additional verification, such as a booking authorization form, a copy of a government-issued ID, or a photo of the cardholder. We will contact you by email or phone if this is needed. If payment or verification cannot be completed, we may cancel the booking and refund any amount charged by Search My Trip.

Booking Confirmation & E-Tickets

Submitting a booking request does not by itself confirm the reservation. An airline booking is confirmed when a ticket number is issued; other travel products are confirmed when the Travel Supplier accepts them. Airline tickets are issued as e-tickets, and we send your booking reference and itinerary by email, so no paper ticket is provided.

Please check your itinerary, names and dates as soon as you receive them and tell us immediately if something is wrong. You can review your booking on the My Booking page.

Cancellations, Changes & Refunds

• Many fares are non-refundable or carry penalties. What you can change or cancel depends on the fare rules and the Travel Supplier’s policies shown or explained to you when you booked.
• Changes depend on availability and may require an airline penalty, a fare difference and a Search My Trip service fee. See Post-Ticketing Fees and our Flight Change Guide. Airlines may restrict name, route and date changes, and each airline on a multi-airline trip may apply its own rules.
• If a refund is allowed, its amount and timing depend on the Travel Supplier, and we pass on refunds promptly after we receive them. See Refund & Cancellation.
• Contact us or the airline before departure if you cannot travel. If you do not, you may be treated as a “no-show” and lose the value of your ticket.
• Nothing in these Terms limits a refund or cancellation right you have under the law, including rights under U.S. Department of Transportation rules and California law.

Travel Suppliers’ Terms

Each Travel Supplier has its own terms, such as an airline’s conditions of carriage and fare rules, which also apply to your booking. You agree to follow them. Breaking those rules may lead the Travel Supplier to cancel your booking, refuse you service or charge you additional costs. If these Terms conflict with a Travel Supplier’s terms, these Terms govern your relationship with us, and the Travel Supplier’s terms govern your relationship with the Travel Supplier.

Travel Documents

You are responsible for having valid passports, visas, permits, health documents and any other documents required for your trip. Please check entry, exit and transit requirements with the relevant government or consulate before you travel. We are not responsible for losses that result from not meeting these requirements.

Third-Party Links

The Site may link to websites run by others, including Travel Suppliers. We provide these links for convenience, do not control those websites, and are not responsible for their content or practices. Their own terms and privacy policies apply when you use them.

Intellectual Property & Trademarks

The Site and its content, design and software belong to Search My Trip or its licensors and are protected by copyright, trademark and other laws. You may view the Site and print or save your own itinerary and a reasonable number of pages for personal, non-commercial use. You may not otherwise copy, modify, distribute or commercially use its content without our written permission.

The Search My Trip name and logo are our trademarks. Other names and logos on the Site, including airline names, belong to their respective owners. To report a suspected infringement, email support@searchmytrip.com.

Limitation of Liability

Travel information on the Site is provided “as is” and “as available”, and much of it comes from Travel Suppliers. To the extent the law allows, we disclaim implied warranties, and we do not guarantee that the Site will be uninterrupted or error-free.

We are not liable for the acts or omissions of Travel Suppliers, or for events outside our reasonable control, including delays, cancellations, schedule changes, overbooking, missed connections, lost baggage, weather, strikes or government actions.

To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, and our total liability for any claim relating to a booking is limited to the amount you paid to Search My Trip for that booking. These limits do not apply to fraud, willful misconduct, or any liability or consumer right that cannot legally be limited or waived.

Indemnification

To the extent the law allows, you agree to compensate us for third-party claims and reasonable related costs that result from your fraudulent booking, your breach of these Terms, or your misuse of the Site.

Personal Data & Privacy

Our Privacy Policy and Cookie Policy explain how we handle your information, including passenger details that must be given to airlines and government agencies.

Governing Law & Disputes

These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-law rules. Your booking with a Travel Supplier is also subject to the law stated in that supplier’s terms.

Before starting a legal claim, please send a written description of the dispute and the outcome you want to support@searchmytrip.com, so that we have 30 days to try to resolve it. If it is not resolved, either party may bring a claim in the state or federal courts located in Alameda County, California, or in a small claims court with jurisdiction. Nothing in this section removes mandatory consumer rights you have where you live, or your right to contact a government agency.

Termination

We may suspend or end your access to the Site if you break these Terms or use the Site in a fraudulent, abusive or unlawful way. Sections that by their nature should continue, such as liability and disputes, continue after access ends.

Severability & No Waiver

If any part of these Terms is found to be invalid or unenforceable, the rest continues to apply. If we do not enforce a provision, that does not waive our right to enforce it later.

Entire Agreement

These Terms, the booking conditions shown when you purchase, and the policies linked on this page are the entire agreement between you and Search My Trip about the Site and our services.

Contact Us

• Company: Search My Trip INC
• Address: 2425 Valdez St, Oakland, CA 94612, United States
• Customer Support Email: support@searchmytrip.com
• Phone (24/7): +1 (855) 447-1880
• California Seller of Travel Registration No.: 2174936-50